My wife and I were in the market for a vehicle to replace her 02 BMW 325i, as we have children and quite a few dogs (large breed - Dobermans); and the compact car (though fun!) was no longer really practical.
Searching through pretty much every auto dealer in California through Autotrader.com, we settled on an 04 Toyota 4Runner SR5 (4.7L V8) from Cabe Toyota of Long Beach. For our needs from a size, performance, reliability, and price standpoint, it was the best for sale in a 300 mile radius from our home (Central Valley). Further research on both the vehicle and Cabe Toyota's excellent customer reviews made the decision clear.
Having purchased quite a few used vehicles at quite a few dealerships (eight, in all) all over California over the years, I can say without reservation that the experience at Cabe Toyota was the most positive I've had at a dealership. I can't think of another dealer I've purchased a vehicle from that I would take the time, the morning after a 450 mile round trip to Long Beach, to sit down and write a review about.
As the trip to pick up the vehicle was going to be an all-day event, I arranged the financing, trade-in, and price ahead of time so as to minimize the potential of anything unexpected and wasting such a long trip.
The staff that I corresponded with via email, Charlie Ellison and Oni Johnson, were nothing but courteous, professional, helpful, VERY responsive, and easy to work with.
When I found that the V8 version of the 4Runner used a timing belt rather than the timing chain found in the V6 models; and that maintenance records didn't conclusively demonstrate replacement at the required interval, I arranged for the dealership to replace it prior to my arrival. This process was handled with no trouble at all, repairs were completed on-time.
Arriving at the dealership and speaking with Charlie in person, I can say that he was as professional, courteous, and knowledgeable in person as in the email exchanges I'd had previously. Test drive, inspection, and trade in were excellent and hassle free.
Same with Mike Shaw in finance. Fast, professional, offered an extended warranty, I declined, and we moved right along with an "Ok!" That was it. I do all of my own repairs, major and minor, and I've had to explain that at other dealerships before as my rationale for not purchasing the extended warranty; and I've never not had one continue to press the issue.
The whole process, start to finish, was a positive one. I left impressed with they way Cabe Toyota conducts business, and would not hesitate to buy there again.
The only complaint that I have is after driving that 4Runner home, I started liking it a bit too much. And it's my wife's. Seriously impressed with the build quality on these Toyotas. I've owned and repaired Ford Broncos (78 and 91 - both 351 V8), a pair of '01 Kia Optima SE V6, a Hyundai Sonata V6, a Ford Explorer, Honda Accord, 01 Dodge Ram 2500 5.9CTD (still own), and 02 BMW 325i (e46). I've been pretty happy with all of those vehicles, they've all got their place; but I haven't been as impressed with ANY of them in the way that I am with this Toyota, in terms of quality.
Thanks again to the staff at Cabe Toyota!